Please note our operating hours and delivery timelines for the upcoming 2025 holiday season.

Guaranteed Pre-Christmas Delivery:

Metro Areas (Auckland, Wellington, Christchurch)

Orders for major domestic appliances must be placed by Wednesday 18 December

Regional (Outside Metro)

Orders for major domestic appliances must be placed by Monday 15 December

A&C and SDA

Orders for small domestic appliances and accessories & care required by Monday 15 December

• Orders placed after these dates will still be processed, but pre-Christmas delivery cannot be guaranteed
• Home delivery service in metro areas will run on a limited basis across the Christmas & New Year period
• Includes installation. Subject to stock availability for guaranteed pre-Christmas delivery

Post-Christmas Delivery:

Limited dispatch between 29 – 31 December. Full service resumes Monday 5 January

Customer Care Support:

• Closed: 25 & 26 December and 1 & 2 January
• Midday closure: 24 & 31 December
• The returns team will be operating at reduced hours between 29 – 31 December

Experience Centre Operating Hours:

• Closed: 25 & 26 December and 1 & 2 January
• Midday closure: 24 & 31 December

Service Technician Availability:

Operating at reduced capacity between 22 December – 9 January. Full service resumes 12 January.

Thank you for sharing these timelines with your teams to manage customer expectations. Please reach out to the relevant department leaders should you have any queries.